Aspect Software has announced that on 28 June 2007, Aspect Unified IP 6.5 will be generally available. Aspect Unified IP is a session initiation protocol (SIP)-based Voice over Internet Protocol (VoIP) unified contact center solution that provides automatic call distribution (ACD), predictive dialing, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organizations achieve their customer service, collections and sales and telemarketing business process goals. In addition to offering all of the features and functionality contact centers have come to expect from Aspect Software products, it also includes these enhanced capabilities:
• Embedded voice portal for advanced speech recognition and text-to-speech
• Advanced outbound list management
• Multi-tenancy and partitioning that supports a Software as a Service (SaaS) model
Designed to reduce complexity and provide the control that businesses require and the choice that IT demands, Aspect Unified IP enables organizations to better respond to today’s changing consumer. For the small- and medium-sized contact center, Aspect Unified IP reduces costs and simplifies administration by offering full functionality on a single server for as many as100 agents. For the enterprise contact center, Aspect Unified IP supports tens of thousands of agents via centrally managed, linked systems. Aspect Unified IP also offers enhanced hosted capabilities to enable Application Service Providers (ASPs) with multi tenancy, security, and partitioning delivered in a Software as a Service (SaaS) model. For all types of organizations, the product empowers IT to select their transport of choice using either open source VoIP, such as the Asterisk IP-PBX, closed source VoIP or traditional voice.
Aspect Unified IP 6.5 represents the next release for those customers currently using Aspect EnsemblePro. This version includes localization in Simplified Chinese and English. Over the next several months, subsequent releases of the product will include localization for Spanish, French, German, Brazilian Portuguese, Thai, Japanese, Traditional Chinese and Korean.
Aspect Software
