SER Solutions Inc., a global provider of contact center solutions, has signed a partnership agreement with 3D Networks, a leading systems/network integrator in the Asia Pacific region. With this, 3D Networks is authorized to market, sell, license and install SER’s next-generation call management product, CPS Enterprise Edition, and SERTAINTY, its agent performance optimization solution, in Australia, India, New Zealand, Singapore, and the Philippines.
Carl E. Mergele, CEO, SER Solutions, said: “3D Networks is an ideal partner for SER. Its broad coverage and reach throughout Asia Pacific, skilled IT professionals and support engineers, and extensive expertise in network integration and global managed services will maximize the benefits its customers obtain from the deployment of SER contact center solutions.”
Chris Luxford, director, Contact Center Technology, 3D Networks, added: “Through partnerships with leading technology suppliers such as SER, we strive to make contact center technology an enabler, a tool to help our customers exceed performance targets. SER’s contact center solutions fit our profile of providing our customers with options – in features, functionality, flexibility, scalability and reliability, and make it possible for us to help our customers transform customer interaction strategies into profit centers.”
3D Networks provides best-in-breed technology solutions to over 500 contact centers in Asia Pacific, making it one of the region's largest system integrators for contact centers. Its contact center customers include global corporations, technology providers, and telecommunications companies.
