Empirix Inc. has announced that Hammer On-Call for Voice Quality, the first managed testing service that evaluates voice quality for IP-enabled contact centers, has won the 2006 Speech Technology Excellence Award from Technology Marketing Corporation's (TMC) Customer Inter@ction Solutions magazine.
Customer Inter@ction Solutions launched the Speech Technology Excellence Award to honor the ‘best of the best’ in speech technology. The Award is presented to companies that have distinguished themselves in the call center marketplace, recognizing those that have developed innovative speech technology solutions to help improve the bottom line - as judged by a panel of experts.
"Empirix has yet again created an innovative solution for contact centers," noted Rich Tehrani, President and Publisher at TMC. "Speech application adoption is growing rapidly, and testing solutions such as Hammer On-Call are helping to foster that growth by ensuring quality. We're pleased to once again name Empirix among the 'best of the best' in the industry."
As the first managed testing service that evaluates voice quality for IP-enabled contact centers, Hammer On-Call for Voice Quality leverages Empirix's patented Hammer testing technology to drive real calls into contact centers and then evaluate voice quality from the caller's perspective, based on industry-standard PESQ scoring algorithms. Hammer On-Call is a fast, easy-to-use solution that helps contact centers ensure that voice applications and infrastructure will scale to meet different mixes of real-world call traffic and user loads. Hammer On-Call for Voice Quality adds a new dimension - the ability to ensure that voice quality remains consistently high even as caller and user load grows.
"Voice quality is the number one concern for enterprises deploying IP-enabled contact centers," commented Duane Sword, Vice President of Product Management & Marketing for Empirix. "Hammer On-Call for Voice Quality addresses these concerns by methodically testing and measuring voice quality under varying load conditions. We help our customers understand the impact VoIP will have on their customers before their rollout. We are thrilled that Customer Inter@ction Solutions has honored us with this award."
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