Aspect Software and Hewlett-Packard Japan have announced a business alliance in Japan for selling a localized version of the workforce management software for contact centers, Aspect eWorkforce Management.
"It is said that 60 to 70% of contact center operations' total cost is personnel expenses. In Japan it is especially challenging to maximize agent productivity and manage costs due to there being various types of agent employment including contractors, part timers and regular employees," said Pramod Ratwani, Vice President of Asia Pacific and Middle East for Aspect Software. "Aspect eWorkforce Management can help contact centers forecast calls from customers and create plans for appropriate agent scheduling, therefore reducing costs and ultimately enhancing customer satisfaction."
Leveraging its extensive experience in selling contact center solutions, HP Japan will support contact center operation optimization by offering Aspect eWorkforce Management to the Japanese contact center market.
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