Compuware Corporation has announced that its Vantage IT Service Management (ITSM) solution now supports ITIL Version 3 continual service improvement for automated service measurement and quality improvement. Compuware is the only software vendor to support Six Sigma for service management using advanced Six Sigma techniques.
“The new continual service improvement phase in ITIL v3 is crucial to help IT organizations provide high quality service in the face of evolving business demand,” said Sven den Boer, lead author of the itSMF’s management book: Six Sigma for IT Management and Managing Director for ProjectsOne. “Six Sigma continues to drive ITIL as a practical quality approach to IT service management, and leading companies have already realized tangible results from the two practices. Moreover, a growing number of service management products also have Six Sigma capabilities embedded to meet this demand, and Compuware’s Vantage is taking the lead in this.”
Compuware Vantage helps organizations improve IT service delivery to the business. It applies advanced Six Sigma techniques to the IT service management discipline--saving time and money--while increasing productivity and reducing risks to the business. The Compuware ITSM solution also quantifies the improvement of ROI, identifies IT bottlenecks and errors and prioritizes service improvement initiatives.
“ITIL v3 is a significant upgrade that will enable service management efficiencies throughout the application life cycle,” stated Tim Grieser, Program Vice President, Enterprise System Software, IDC. “Compuware has been a leader in applying Six Sigma methods for continual improvement within the IT service management domain, which aligns well with ITIL v3.”
ITIL, or Information Technology Infrastructure Library, is a vendor-neutral, best-practice approach designed to help organizations deliver high-quality IT services. Version 3, the latest revision of ITIL, provides a significant and evolutionary update.
Six Sigma is a widely accepted methodology for service quality improvement that complements ITIL. Together, ITIL and Six Sigma--the latter of which is already leveraged within Compuware Vantage--help IT further integrate with the business and improve service delivery throughout the life cycle.
“As IT organizations mature and strive to improve service quality and reduce cost, they recognize the need for quality improvement methodologies such as Six Sigma and ITIL continual service improvement,” said John Williams, Compuware Senior Vice President, Product Management and Strategy. “By applying Six Sigma methods to improve service delivery, Compuware Vantage directly addresses IT’s need to align its efforts with business goals and to improve outcomes.”
For more information on how Compuware Vantage supports all five stages of the ITIL Version 3 life cycle, please visit http://www.compuware.com/pressroom/news/6770_ENG_HTML.htm.
