SlashSupport, the technology support services company, has announced the opening of a new support center in San Jose, California. It is SlashSupport's sixth center, adding to its existing four locations in India and a redundancy center in Singapore. SlashSupport is a part of Cybernet Software Systems (CSS) Group.
SlashSupport's core support delivery backbone at India employs over 2000 representatives, at 4 distinct support centers spread across 180,000 sq. ft. in Chennai, India. The facility has the capabilities to handle support calls of all levels and complexities—level zero to level three. The San Jose center has 24x7 capabilities and is seamlessly integrated with other facilities based on the SlashSupport OneWorld Model.
SlashSupport is head quartered in San Jose, CA. Being a US focused company, SlashSupport already had a footprint of business development and client management functions operating from the valley. The new San Jose support center will help SlashSupport meet some of the local support needs in providing complete range of support services, significantly strengthening its support infrastructure outside India. Depending on the needs of the business, SlashSupport has the option of expanding its North America operations.
Sanjiva Singh, executive vice president, SlashSupport, said "We are delighted to be opening a new technology support centre in the US. This move has been some major account wins, which necessitated a partial US based support delivery operations. Our San Jose facility would open opportunities for us to work with greater set of customers, with similar requirements. In addition, it adds onshore capabilities to our offerings making us a full service provider for technology clients across the country."
SlashSupport: www.slashsupport.com
