eGain Communications Corporation, provider of the customer service and contact center software for in-house or on-demand deployment, announced that Genpact, business process outsourcer (BPO) in India, selected eGain Mail, the email management software, to streamline interactions and automate accounts payable processes at a US company.
Sandeep Phanasgaonkar, Global CIO of Genpact, said, "Client satisfaction is of paramount importance in a service-oriented industry like ours. With its rich functionality and multi-tenancy, eGain's email management solution will enable us to serve our world-class clients effectively and efficiently while curbing our cost of ownership."
Ashu Roy, CEO of eGain, stated, "eGain's email management solution adds business value beyond simply answering emails. The solution is now used in innovative ways to manage critical business processes in enterprises within and beyond the contact center. We are pleased to welcome a BPO pioneer and leader like Genpact to our strong outsourcer customer-base."
eGain
