Tekelec; a developer of network applications for next-generation fixed, mobile and packet networks; announced that Contact Solutions Inc. has deployed two Tekelec 7000 Class 5 Packet Switches to support its advanced interactive voice response (IVR) applications.
Paul Logan, president and CEO, Contact Solutions, said, "Tekelec enables us to flexibly expand our IVR services and applications with carrier-grade reliability and support future VoIP traffic while leveraging our existing network investments. The Tekelec 7000 offers the features we need to provide highly reliable, scalable and cost-effective automated service solutions to our customers."
The Tekelec 7000 is a softswitch that delivers enhanced VoIP services for independent operating carriers (IOCs), cable operators and other mid-size carriers that integrates both IP and time division multiplexing (TDM) interfaces.
Eric Pratt, general manager, Tekelec, stated, "We are continually exploring broader market applications for the Tekelec 7000, such as enabling IVR service providers like Contact Solutions to offer reliable, automated customer service solutions. Our next-generation softswitch protects operators' investments by supporting VoIP and TDM subscriber traffic without requiring costly overhauls to their existing networks."
Tekelec
