Dell said that it will open its second customer contact center in the Metro-Manila area early next year to provide additional technical support for US consumers. The new site is expected to take its first customer calls in February 2007. Staffing plans for the new location are being finalized.
Richard Dick Hunter, vice president for Americas customer experience and support, Dell, said, "Our Pasay City team has done an excellent job in answering customer questions and solving their issues, delivering Dell's outstanding customer experience that comes with the direct relationship between us and our customers. That is a major factor in our decision to expand our investment in the country."
Michael Garrison, country manager, stated, "We continue to exceed growth plans and are focused on improving the customer experience. We need experienced problem solvers who can simplify and resolve increasingly complex technical and customer care challenges for home consumers."
In the last two years, Dell has announced or opened 10 new customer contact centers including the Pasay City center, which took its first call last February.
Dell
