ICT Group Inc., global provider of customer management and business process outsourcing (BPO) solutions, announced the opening of its newest facility in Hyderabad, India, to handle the increased demand for back-office business processing solutions and voice transaction support services from cost-effective, offshore locations.
John J. Brennan, chairman and chief executive officer of ICT Group, said, "We are pleased to be opening our first facility in India, supported by the strong management, operations and sales staff we have put in place to support outsourced voice and back-office programs. This expansion is consistent with our strategic development initiatives to continue building our global operations infrastructure and pursue additional growth opportunities with our existing and prospective customers."
Initially equipped with 100 workstations, the Hyderabad facility will have the ability to expand to 300 workstations, based on projected client demand. The facility will provide voice and back-office business support services across a range of targeted applications for existing and prospective clients within the financial services, mortgage banking, healthcare and insurance industries in North America, Europe and Australia.
ICT Group
