Oki Electric Industry Co. Ltd unveiled its CTstage 5i that converges OKI’s CTI and IP-PBX technologies. The system is based on a single architecture, supporting IP contact centers from those with just a few operator seats up to those with several thousand seats, enabling seamless expansion.
Katsumasa Shinozuka, CEO of Oki Electric Industry, said, “We are happy to introduce the CTstage 5i, the latest model of our CTstage, which is the top product of its kind, holding a 43% market share for contact centers in Japan. In developing this product, we focused on providing a user-friendly system for operators, managers, system operators, executives, and all those who are involved in contact center operation. Users can rely on the system as its flexibility enables them to respond to future changes in the business environment.”
OKI has led the IP telephony market in Japan ever since the dawn of the market, and has also established a strong track record with its CTI products. In the new CTstage 5i, OKI combines its IP-PBX technologies and CTI technologies, and incorporates other OKI products to control communication equipment, which is the core of the contact center. For example, using OKI’s robust gateway ensures an alternative path when failures occur. In addition, by simplifying the structure by separating the gateway from the server to control calls, CTstage 5i makes it easy to build configuration having redundancy, thus improving availability significantly.
OKI has also facilitated collaboration with IP-PBXs, such as with OKI’s IP telephony server IP Convergence Server SS9100, making it easier to connect to office IP phones. In this way, an all-company contact center can be created enabling more effective customer response. CTstage5i is also equipped with OKI’s sound technologies eSound and My eSound.
Oki Electric
